Privacy Policy

Information we may collect

Depending on how you use the website or contact Dumpawaste, the business may receive information such as your name, telephone number, email address, postcode, service address, details of the waste or clearance, photographs you choose to send, access instructions, order information and any message you provide.

Basic technical information may also be collected when you browse the website, such as your device type, browser, pages visited and general website usage information. Optional analytics should only be used where the required consent has been given.

How we use your information

Personal information may be used to respond to enquiries, prepare or discuss quotations, arrange collections, process orders, take or reconcile payments, provide customer service, keep appropriate business and accounting records, deal with complaints, prevent fraud or misuse, and comply with legal or regulatory requirements.

Contact details should not be used for unrelated marketing unless there is an appropriate lawful basis and, where required, your consent.

Legal bases for processing

Under UK data protection law, personal information must have a lawful basis for being processed. Depending on the circumstances, Dumpawaste may rely on the need to take steps before entering into a contract, perform a contract with you, comply with a legal obligation, pursue legitimate business interests that do not override your rights, or use your consent where consent is the appropriate basis.

Who information may be shared with

Information may be shared with trusted service providers where necessary to run the website or provide the requested service. This can include hosting providers, payment processors, email or communication providers, professional advisers, accounting providers and other suppliers that support the business.

Payment providers such as Stripe or PayPal may process payment information under their own privacy terms. Dumpawaste does not need to receive or store full payment-card details when a secure third-party payment service handles the transaction.

Information may also be disclosed where required by law, regulation, a court order or an appropriate public authority.

How long information is kept

Personal information should be kept only for as long as it is reasonably needed for the purpose for which it was collected, including customer service, legal, tax, accounting, insurance and dispute-resolution requirements. Retention periods can vary depending on the type of record and the reason it is held.

Cookies and website analytics

The website may use cookies that are necessary for core functions such as forms, shopping features, security and remembering basic choices. Optional analytics cookies may be used to understand how visitors use the website where consent has been given.

You can use the cookie choices shown on the website and can also control cookies through your browser settings. Blocking some cookies may affect certain website functions.

Your data protection rights

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information. These can include asking for access to your information, correction of inaccurate information, deletion in certain circumstances, restriction of processing, objection to certain processing, and data portability where applicable.

If processing is based on consent, you may withdraw that consent at any time. Withdrawing consent does not affect processing that was lawful before the withdrawal.

Keeping information secure

Reasonable technical and organisational measures should be used to protect personal information against unauthorised access, accidental loss, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure, but appropriate steps should be taken to reduce risk.

Links to other websites

This website may link to third-party websites or services. Their privacy practices are outside Dumpawaste's control, so you should review the privacy information provided by those organisations when you visit them.

Questions about your information

If you have a privacy question or want to exercise a data protection right, contact Dumpawaste using the details below. It is helpful to explain clearly what information or request you are referring to so the team can respond appropriately.

You also have the right to raise a concern with the UK Information Commissioner's Office if you believe your data protection rights have been infringed.